Documentation

Learn how to set up, customize, and expand the functionality of WooCommerce

Testing and Troubleshooting

Documents

  • Deactivating WooCommerce Subscriptions

    Deactivating plugins often helps troubleshoot problems. However, deactivating WooCommerce Subscriptions can cause issues because it powers your store’s recurring billing system. Potential problems include: This guide provides a general overview of how to safely deactivate WooCommerce Subscriptions and manage related processes to avoid disruptions to your store. Stop Scheduled Actions When deactivating WooCommerce Subscriptions, stop […]

  • How to test if WP-Cron is working

    Having a working cron system is important for running WooCommerce Subscriptions. Recurring automatic payments and other functions are dependent on timing-sensitive actions; to implement those actions, cron must be working. Instructions To test whether WP-Cron is working: Further reading Learn more about selling subscriptions online with WooCommerce Subscriptions.

  • Subscriptions Logs

    WooCommerce Subscriptions creates a variety of WooCommerce logs to record errors and other events. Recording these events can be important, especially when an issue occurs and the cause needs investigation. These logs record histories of different events that can provide clues about the cause and repercussions of an issue. The types of logs you’ll find […]

  • Subscriptions Scheduled Action Errors

    WooCommerce Subscriptions uses a feature of WooCommerce called Action Scheduler to process scheduled events, like subscription renewals and expiration. If an error occurs when processing such an event, a notice appears in the WordPress admin dashboard that alerts store managers of the error. This scheduled actions errors guide explains why the notice displays, the likely […]

  • Test the WooCommerce Subscriptions Payment Retry System

    This guide is for shop managers who want to test the WooCommerce Subscriptions Failed Recurring Payments Retry System. The WooCommerce Subscriptions Retry System attempts to re-bill a declined card. It works for card errors that you can retry, like insufficient funds, as opposed to ones that you cannot, like cards that cardholders (or card issuers) […]

  • Testing Subscription Renewal Payments

    Once you have WooCommerce Subscriptions active on your site, you may want to test an automatic subscription renewal payment using your preferred payment gateway. Here we explain how you can manually trigger the “automatic” payment process, so you won’t have to wait for an entire subscription billing period to see whether or not your payment gateway’s […]

  • Translating WooCommerce Subscriptions – Troubleshooting Translation Issues

    Like other extensions sold on WooCommerce.com, WooCommerce Subscriptions is translation-ready. However, in some cases, you may find the translations not working or that you need to create your own. Here are some tips to help troubleshoot your translation of WooCommerce Subscriptions. We have an extensive guide on translating WooCommerce extensions. Check that out for the […]

  • Troubleshooting Duplicate PayPal Standard Subscription Renewals

    If your site is experiencing duplicate PayPal Standard subscription renewals or renewal orders are appearing as “On Hold” or “Pending Payment,” this guide will help you identify and resolve the most common cause: automatic order completion before payment confirmation. Follow the steps below to diagnose and address this issue. Symptoms: Steps: Once you’ve diagnosed the […]

  • Troubleshooting Framework for PayPal Standard Subscriptions

    This documentation is for shops still using the legacy PayPal Standard payment gateway with WooCommerce Subscriptions, specifically subscriptions created without reference transactions enabled on the connected PayPal account. We call these PayPal Standard subscriptions throughout this doc. In contrast, if Reference Transactions are enabled when a subscription is created using PayPal Standard, the resulting subscription […]

  • Troubleshooting Framework for WooCommerce Subscriptions

    When subscription issues arise on your store, having a systematic approach to troubleshooting will help you identify and resolve problems quickly. This guide provides a three-step framework that will help you diagnose subscription issues effectively, whether you’re dealing with renewal problems, payment failures, or unexpected subscription behavior. By following these three steps in order, you’ll […]

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